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What does the free Nationwide Warranty cover?
RE-TIPPING OF PRONGS*
Thorough inspection of all prongs, channel and setting work to assure all stones are secure. Re-tipping is the process of adding small amounts of metal to the tip of each prong. Only applicable if stones do not have to be removed. *In the instances where Rhodium is required, the customer may incur a charge. This is at the sole discretion of the Preferred Jeweler.
After the initial sizing of your ring at purchase, when possible, a Preferred Jeweler will provide lifetime resizing of your ring. Some rings are not sizable, especially if there is a large size difference, a specialty design or if there are micro pave set diamonds on the ring. Changing the size of a ring with micro pave is never recommended. If you re-size this type of ring it will be irreparable as the stones will loosen and the integrity of the ring will never be the same.
TIGHTENING OF STONES
Preferred requires that you visit your Preferred retailer to have your items inspected and cleaned every 6 months. Your item(s) will be thoroughly inspected for any loose stones and have any necessary cleaning and repairs that are covered applied.
REFINISHING AND POLISHING*
Any scratches and/or scuffs will be polished. Please note that some specialty designer finishes cannot be restored. Steam, ultrasonic cleaning and polishing machines are used to keep your jewelry in pristine condition. *In the instances where Rhodium is required, the customer may incur a charge. This is at the sole discretion of the Preferred Jeweler.
LOOSE EARRING BACKS
Your earring backs will be repaired, if possible, if they are no longer secure.
Will replace a natural diamond(s) up to .20ctw round at no additional charge to consumer. Excluding Fancy Cut and Color Diamonds.
FREE LIFETIME MAINTENANCE**
Your item must be in perfect, like new or new condition to be eligible for the Preferred Warranty. To keep your warranty valid, you are required to visit your Preferred Jeweler every 6 months to have your items inspected and maintained. Your visit will be notated by your Preferred retailer online on the Preferred Dashboard. Customer and retailer will be notified by email, 30 days before and again 14 days before the inspection due date. Having work done on your item out of the Preferred Network can void your warranty unless authorized by Preferred Headquarters. Please ensure that we have a valid email address on file. Should there be a lapse in time and your warranty has become invalid, the retailer may then charge the customer to bring the item back into warrantable condition and then reinstatethe warranty. Preferred Warranties are not transferable to another person. Please visit your Preferred Retailer to see if your item is eligible for a new warranty.
The Free Preferred Warranty is a lifetime limited maintenance warranty. Criteria for issuing a warranty may vary by retailer. Retailer has the option to apply for a RA Number and have the item sent to their Preferred Repair Facilitator "True Romance" to implement service covered under the Preferred Nationwide Warranty.
FREQUENTLY ASKED QUESTIONS:
Where can I have my jewelry serviced if I move?
Moving? Just click on the tab titled Nationwide Presence on our website to locate the nearest Preferred retailer in your new town. They will be happy to help you maintain the beauty and longevity of your jewelry. To look up retailers you can go on to the Preferred Website and click on the tab NATIONWIDE PRESENCE. The drop down gives you 2 choices.1 to look by a list or 2 click on FIND A RETAILER and our map will open. Put your zip code in the search bar and click enter. It will pop up the closest retailer to you. Then if you click just on the address it will open in a bigger map and show you exactly how far away from you they are.
What happens if I move to a new location with no Preferred Jeweler near me?
If you happen to move to a new location where there is no Preferred Jeweler near you and you need service, please contact Preferred Headquarters. Call our toll free number 888-998-8874 and we will advise you on how to proceed.
What happens if I lose a diamond?
The Nationwide Warranty covers the replacement of any missing natural diamonds up to 0.20 ctw. If you lose a small diamond, take your item into the nearest Preferred Jeweler with your warranty number or card. They will be able to track your warranty in the Preferred Database. Keeping your warranty up to date and in good standing will assure that your diamonds can be replaced. If your warranty has lapsed, you will have the option to pay for this repair to bring your item back into pristine “like new” condition. Then the warranty can be updated and reinstated and put back in good standing. Insurance is always recomended for your center stone or for larger diamonds or loss.
What happens if your item has withstood major duress, for example if it has been slammed in a door. Is it still eligible for free repairs under the warranty?
Any kind of personal accidental damage to your jewelry would not be covered under the Preferred Warranty. The warranty states clearly what is covered and hence the requirement for the semi annual inspection to keep your jewelry items in warrantable condition. If this should occur the retailer has the option to implement a charge to get your jewelry back in warrantable condition and then reinstate the warranty. Insurance coverage is highly recommended.
Can my Preferred warranty be transferred to another person?
No, but if the item is in perfect "like new" condition it may be eligible for a new warranty to be registered to the new owner. Find a Preferred retailer near you to find out what you may need to do to qualify. Call us, we'd be happy to advise you.
Can I look up my Preferred Warranty information?
Yes! To look up your warranty information please go to www.preferredjewelersinternational.com.Click on the FIND YOUR WARRANTY tab.Enter your warranty number and the last name on the warranty and submit.Can't find your warranty card or number? Just give us a call and we’d be happy to help you.Click Here to Visit Prefered Jewelers International Or Call Us At: 888-998-8874
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